Effective Date: September 2026

At MediaMonk360, we are committed to providing professional digital marketing, creative, technology, and business growth services. Before purchasing any service, clients are encouraged to review the scope, deliverables, timelines, pricing, and service terms carefully.

By making a payment to MediaMonk360, you acknowledge and agree to the terms outlined in this Refund Policy.

1. All Payments Are Non-Refundable

Unless specifically agreed otherwise in writing by MediaMonk360, all payments made for our services are non-refundable.

Once a payment has been successfully made and the service engagement has started, the amount paid cannot be refunded, cancelled, reversed, or transferred to another service.

This applies to payments made for services including, but not limited to:

  • SEO, GEO and AEO services
  • Local SEO
  • Google Ads and PPC management
  • Meta Ads and paid advertising
  • Performance marketing
  • Lead generation
  • Content writing
  • Graphic design
  • Video editing
  • UI/UX design
  • Website development
  • App development
  • Google AdSense-related services
  • Social media and digital marketing services
  • Consulting, strategy and other professional services

2. Service-Based Payments

Our services involve time, resources, planning, research, strategy, creative work, technical work, campaign management and other professional efforts.

Once work has commenced, resources may already have been allocated to the project. Therefore, payments made for an active service or project are non-refundable, even if the client subsequently decides not to continue with the service.

3. Advance Payments

Any advance, booking, onboarding, setup or initial payment made to MediaMonk360 is considered a commitment to the selected service.

Once the payment has been received and the service process has been initiated, the advance payment will not be refunded.

4. Monthly Services

For services billed on a monthly basis, the payment for the relevant billing period is non-refundable once the service for that period has commenced.

If a client decides to discontinue the service, cancellation will apply to future billing periods where applicable. Amounts already paid for the current service period will not be refunded.

5. Advertising Budget

Where MediaMonk360 manages paid advertising campaigns, the advertising budget paid to advertising platforms such as Google or Meta is separate from MediaMonk360’s service fees.

Advertising-platform charges are subject to the respective platform’s policies and are not refundable by MediaMonk360.

6. Delays or Changes Requested by the Client

Refunds will not be provided because of delays, changes in requirements, lack of communication, delayed approvals, delayed content/materials, or other circumstances caused by the client.

If additional work is required because of a change in scope or requirements, additional charges may apply.

7. Service Results

Digital marketing results may vary depending on factors such as competition, industry, market conditions, advertising platforms, website performance, budget, content, search engine algorithms and other external factors.

MediaMonk360 does not guarantee specific rankings, traffic, leads, sales, revenue, advertising results, approvals or other business outcomes unless expressly stated in a separate written agreement.

Failure to achieve a specific expected result does not automatically make a payment refundable.

8. Cancellation

Clients may request cancellation of an ongoing service by contacting MediaMonk360.

Cancellation does not create an entitlement to a refund for amounts that have already been paid for services that have commenced or for work already performed.

Any future billing, where applicable, will be handled according to the applicable service agreement or subscription terms.

9. Exceptional Circumstances

In exceptional circumstances, MediaMonk360 may, at its sole discretion, consider an alternative resolution such as:

  • adjustment against a future service;
  • modification of the service scope; or
  • service credit.

Any such resolution will be considered on a case-by-case basis and does not create a general right to a refund.

10. Duplicate or Incorrect Payments

If you believe you have made a duplicate payment or an incorrect payment, please contact us as soon as possible with the relevant transaction details.

Such cases may be reviewed separately and are not treated as a standard service refund request.

11. Refund Requests

Since our services are generally non-refundable, refund requests are not automatically accepted.

If you believe there has been a billing error or another exceptional circumstance, you may contact us with:

  • Full Name
  • Business Name
  • Email Address
  • Payment Date
  • Transaction/Payment Reference
  • Service Purchased
  • Reason for the Request

MediaMonk360 will review the information and communicate the applicable resolution.

12. Policy Changes

MediaMonk360 reserves the right to modify or update this Refund Policy when necessary. Any updated version will be published on this page with the revised effective date.

13. Contact Us

If you have any questions regarding this Refund Policy or your payment, please contact us:

MediaMonk360
Email: mediamonk360@gmail.com
Phone: +91 9425442019
Website: www.mediamonk360.co.in

By purchasing or subscribing to a MediaMonk360 service, you acknowledge that you have read, understood and agreed to this Refund Policy, including the non-refundable nature of payments.

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